Tris Brown asked:


Best companies realize that only through effectively and continuously developing and training their employees can they acquire the core competencies needed for competitive advantage and flexibility. In addition, these companies are realizing the benefits of self-development by encouraging a work habit of reflection and learning. In these companies, learning is built around action rather than theory. Instead of learning about strategic planning or marketing, participants develop a strategic plan or a marketing proposal for their own department.

The most effective training and development programs today have the following features incorporated:

1. Strategy driven: All training and development programs cascade down from the overall strategic goals. No programs are developed and implemented unless they produce results that are identified as critical to the strategy or business initiatives. There should be explicit alignment between programs, learning objectives, and business objectives.

2. Positive cost/benefit ratio: Training today is not only strategically linked, but is also subject to the same measurements as every other business activity. It must show a return on the investment, either in the long term or the short term. Best companies now realize that many training and development initiatives take years to fully achieve their goals. These timeframes, however, are identified up front, where possible, and the programs evaluated at that point.

3. Supported by key strategies, systems, structures, policies, and practices: Organizations that receive a true return on their learning investments ensure that learning is aligned with and directly supported by key areas such as organizational structures, lines of authority, decision making, values, planning, budgeting, career development, information sharing, compensation, performance management, rewards and recognition, staffing, recruiting, and succession planning. These direct links help to both set boundaries and reinforce desired results.

4. Driven through many channels: Leading organizations investigate and utilize multiple modalities such as the classroom, workplace, blended learning, eLearning, technology support tools, and co-workers to ensure that people get the right skills at the right time, in the right way, and at the right cost to succeed. Modalities are selected to match specific learning styles, business issues, budgets, and cultures.

5. Maximize employee ability and potential through shared accountability: Best companies are tapping the ability and potential of their employees through self-directed training and development. Employees are encouraged to identify their own needs, create individual learning plans, and to seek learning opportunities. Depending upon the kind of culture an organization is trying to create, the responsibility falls on the individual, his/her boss, his/her peers, and the organization. Training strategies are aimed at knowledge retention and transfer to the workplace, enabling employees to be more effective and to acquire more skills.

6. Work-related training: Knowledge and skills that are acquired through training and development programs are relevant and useful, both to the organization and to the individual’s work requirements. Employees only participate in programs that will add to their current and future work effectiveness and that will contribute to organizational success.

7. Learning by doing: Best companies are training their employees by having them perform “real” tasks and projects in a training environment and on-the-job. Rather than teaching theory and expecting employees to apply it to their own work, these companies are enabling employees to learn in their own way, and often at their own pace, through assignments that closely resemble their own work.

8. Transferability of knowledge and skills back to the job: One of the most important elements of best practice training and development is that it is easily transferred back to the workplace. This is achieved through the timing of the training, the quality of the content, and the quality and appropriateness of the delivery method. Another crucial element to this transferability is the maintenance of the new skill or knowledge once training has been completed. Skills and knowledge that are not used constantly will quickly atrophy.

9. Linked to other people-related programs and departments: Best companies do not train their employees in a vacuum. In many instances, training is now conducted by line managers, who also perform evaluations, set performance objectives, and draft compensation and promotion systems for the same employees. Even where the training is designed and delivered by a specific function or department, the programs respond not only to organizational needs, but also to individual needs as identified through appraisals, counseling meetings, assessments, and career development plans.

10. Continuous learning process: To drive lasting change in behaviors and habits, best companies ensure that learning occurs before, during, and after scheduled learning events. The process of doing, reflecting, learning, and doing again never ceases.

About LSA Global

Since 1995, LSA has helped organizations create and maintain distinct competitive advantages through human capital. We work with leading organizations to drive success through their people and the strategies, structures, systems, and processes that attract, inspire, develop, and retain top talent. Our solutions focus on the areas of:

- Sales Revenue Growth

- Leadership and Management Performance

- Project Management Performance

- Human Resource Performance

- Strategy Execution and Transformation

- Customer Service, Satisfaction, and Loyalty

We believe our clients’ success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.

We are fiercely devoted to the success of our clients and proud that over 85% of our business comes from repeat business with satisfied clients and that we have a 97%+ customer satisfaction rating.



Caffeinated Content

Howard Deutsch asked:


The current economic downturn has changed the world dramatically. It’s a new ball game for every organization. Now, more than any time in the past 60+ years, current feedback from employees and customers is essential for knowing where we are, where we need to be, and for planning our organizations’ futures. Conducting effective surveys provides information and insight for making informed decisions, driving positive change and significantly increasing profit and organizational sustainability.

If your organization conducts surveys, or if you are thinking of conducting a survey, this article will help you achieve excellent results and avoid pitfalls often encountered while conducting surveys.

To receive a PDF version of the complete survey report by e-mail, including employee survey best practices, key survey findings, survey data and verbatim comments, please send an e-mail to hdeutsch@Quantisoftdotcom requesting the “Employee Survey Best Practices Report.”

Survey Best Practices – Increasing Your Survey Expertice

As a survey company we are often asked questions about survey practices: What is the best way to conduct surveys? How can we get the highest possible response rate? Should we use a survey company, or should we try to use a self-use online survey service? The questions we receive are many and varied.

While Quantisoft has extensive survey experience and expertise, we decided to conduct a survey to identify employee survey best practices at organizations we do not conduct surveys for. The findings of the survey validated our own survey experience and produced interesting and useful information and insight about employee surveys.

This article includes the key Lessons Learned and Actions for You to Consider from Quantisoft’s Survey About Employee Survey Practices. Please contact Howard Deutsch at hdeutsch@Quantisoftdotcom to receive the full Employee Survey Best Practices Report, including the survey findings, data and verbatim comments.

Lessons Learned

1. Types of Employee Surveys – Participating organizations are using a wide range of employee surveys to gather information and insight for making better decisions and making informed changes. Types of surveys they conduct include employee satisfaction/engagement, employee benefits opinion, employee turnover, sales force opinion, IT customer satisfaction, business risk assessment and other surveys. Information about types of employee, customer and specialty surveys is presented at http://www.quantisoft.com/Industries/SurveyTypes.htm.

2. Survey Frequency – The most common frequency for conducting surveys is annually.

3. Satisfaction with Survey Companies vs. Self-use Survey Services – Organizations that primarily use survey companies are significantly more satisfied with their survey process than organizations primarily using self-service online survey services. The reasons survey companies are providing greater satisfaction and value than self-service survey services include the expertise and experience provided, receiving survey reports quickly without the need to take time to generate graphs and other reports in-house, objective analysis of survey results, more focus on implementing changes, greater support and involvement from management and other factors.    

4. Effectiveness of Survey Practices – Organizations primarily using survey companies rate the effectiveness of key survey practice significantly higher than organizations using self-service online survey services. The survey practices with the largest gaps in effectiveness ratings are receiving support from managers, producing timely useful reports, communicating survey findings, developing implementation plans, analyzing survey results and achieving results from surveys.

5. Importance of Survey Practices - Survey respondents identified the “most” important survey practices as keeping responses anonymous, conducting follow-up surveys, time taken to complete survey and analysis of survey data.

6. Survey Response Period and Rate – Responding organizations strive to achieve a high survey response rate. A 2-week survey response period is most popular.  A third week typically generates a higher response rate. 60% of responding organizations typically have a survey response rate of 60% or greater.

7. Primary Survey Approach - Online/Web surveys are the most often-used approach. Organizations are learning ways to end the use of paper surveys, even for employees that do not use computers to perform their job. 70% of responding organizations use Online/Web surveys as their primary approach, 20% use paper surveys as their primary approach and 10% use Online/Web surveys supplemented with paper surveys as their primary approach.

8. Reasons for Conducting Employee Surveys – The top reasons for conducting employee surveys include identifying performance improvement opportunities, assessing employee satisfaction and engagement levels and trends, part of ongoing measurement process and identifying causes of employee turnover.

9. Surveys Achieving Their Objectives – Some organizations are achieving very strong results from surveys while others are falling short. Key factors for achieving survey objectives include management support for conducting surveys and implementing changes, using a survey company and executing well on all of the survey practices. Surveys generate significant quantitative and qualitative results when designed and executed well, followed up by effective analysis and implementation of changes identified by surveys.

10. Using Normative Benchmarking Data – Survey respondents prefer to benchmark their survey results with survey results from other organizations. However, they are not comfortable using benchmarking data unless they can be sure the data enables “apples-to-apples” comparisons. Similarity of organizations being benchmarked, similarity of survey questions/wording, common time frame for when survey data was collected and other factors are important for making valid benchmarking comparisons.

11. Survey Best Practices – Knowing and consistently following best practices is very important for successfully conducting surveys and achieving results. Organizations that fail to follow best practices for all survey practices fail to achieve the full potential results from surveys.

Actions for You to Consider – Conducting Better Surveys

1. Share the full Employee Survey Best Practices Report with people in your organization who are responsible for conducting surveys, and with managers that can benefit from conducting surveys. Send your request for the full report to hdeutsch@Quantisoftdotcom.

2. Compare your organization’s approach for conducting surveys with the best practices, lessons learned and other information and insight included in the full report available from Quantisoft. Identify and implement changes your organization can make to achieve greater results from surveys.

3. Consider conducting surveys to gather information and insight for increasing your organization’s competitiveness and bottom line in this difficult economic environment. Beyond the usual employee satisfaction/engagement surveys, other types of surveys can enable your organization to identify ways to increase sales, identify and manage risks more effectively, gather feedback for reducing costs and increasing quality and customer service levels, enhance your organization’s “going green” profile, get more value from employee benefits dollars spent and much more.

4. The world has changed dramatically during the past year. The information and insight gathered from surveys conducted just a few months ago may no longer be valid. Update previous surveys now to gather current information and adjust action plans to reflect the “new reality”.

5. Make sure to focus your organization’s surveys on gathering actionable information that will positively impact employees, customers, the environment and your bottom line.

Information and tips that will help you to achieve results from surveys are presented at http://www.quantisoft.com.

 



Create a video blog…instantly.

Verena Veneeva asked:


Many factors such as globalization, technological advances, deregulation, privatization, mergers or acquisitions coupled with a movement of labor-intensive projects to less expensive locations and changing customer demands are forcing organizations to constantly review their purpose, vision and future strategy. Most of the organizations have the objective of ‘maximization shareholder’s wealth’ but there are other key indicators that exhibit the need for adaptability to change for the company (Laurie & Frans 2002).

It has been evident recently that customer’s expectation towards organization’s behavior goes beyond compliance with the legislation (Papers4you.com, 2006). The customer has become more vigilant towards employment practices, human rights and emerging issues like standards of ethical conduct, caring for environment and partnership with stakeholders. Thus drawing upon Handy (1994) it can be stated that the pressure for change to survive and gain a competitive advantage in highly turbulent environment has grown in its importance in the management literature.

The literature has shown that organizational change has its implications in some of the non-tangible assets of the organization (Heather, 1994). These include corporate strategy, power distribution, corporate culture and the control systems. The process of change highlights the importance of continuous learning, flexibility, proactive strategy and risk management (Papers4you.com, 2006). Although there are numerous models and steps provided in the literature for successful change management but there are four popular characteristics shared within the literature (Chorn, 2004):

Make sure that the organization and people understand the pressure of change – why do we need to change? Develop and share a clear vision about where the organization is headed – where are we going? Put in place the individual, group and organizational capabilities for change – what do we need to make the change? Have a plan of action that outlines what has to be done to get it all started – what do we have to do tomorrow when we come to work?

It can be concluded that ability of an organization to change has become a basic competency of an organization to survive in the increasingly competitive environment. It can further be stated that effective change management within a limited time frame can be one of the sources of competitive advantage for the companies in the long run.

References:

Chorn, N. (2004), “Strategic Alignment”, Richmond

Handy, C. (1994), “The Age of Paradox”, Harvard Press, Boston, 1994

Heather Höpfl (1994), “The Paradoxical Gravity of Planned Organizational Change” Journal of Organizational Change Management; Volume: 7 Issue: 5; 1994 Conceptual Paper

Laurie A. Fitzgerald, Frans M. van Eijnatten, (2002), “Chaos in organizational change”, Journal of Organizational Change Management; Volume: 15 Issue: 4; 2002 Conceptual Paper

Papers For You (2006) “P/M/672. Organisational change from theoretical perspective”, Available from http://www.coursework4you.co.uk/sprtmgt22.htm [22/06/2006]

Papers For You (2006) “P/M/665. Theories of chaos and complexity in the context of organizational change”, Available from Papers4you.com [21/06/2006]



Website content